Ak99 Terms and Conditions — In plain and simple terms

1 General Terms & Conditions

Ak99 (hereinafter referred to as the "Platform") is an online gaming and entertainment platform. These Terms and Conditions form a legally binding agreement between you and ak99. It is your responsibility to read these terms carefully before using the Platform.

Ak99 reserves the right to update these terms at any time. Any changes will be communicated via the Platform or by email. Continued use of the Platform after an update constitutes your acceptance of the revised terms.

• These Terms and Conditions are governed by the applicable laws of Bangladesh.
• The platform is for personal and recreational use only.
• Operating an account for commercial purposes or on behalf of a third party is strictly prohibited.
• No part of the platform may be copied, redistributed, or used for commercial purposes.

2 Account Registration & Eligibility

You must be 18 years of age or older to register an account with ak99. All information provided at the time of registration must be truthful, accurate, and complete. Accounts created using false information may be closed at any time.

Each person may only register one account. If multiple accounts are found under the same individual, all accounts may be terminated and deposited funds forfeited. ak99 reserves the right to request additional documents for identity verification at any time.

• A national ID or passport may be required for age verification.
• Keep your account password confidential and do not share it with anyone.
• Report any unauthorized access to your account to support immediately.
• Registering under a false identity is strictly prohibited and subject to penalty.

3 Deposit & Payment Policy

You can deposit to ak99 via bKash, Nagad, Rocket, or bank transfer. The minimum deposit amount is BDT 500. Deposits are usually credited to your account within a few minutes. If there is any delay, please contact the support team.

Ak99 only accepts funds from legitimate sources. If any transaction is found to be linked to money laundering or illegal activity, the associated account will be suspended immediately and the relevant authorities will be notified.

• There are no additional charges for deposits.
• Only use payment accounts registered in your own name.
• The use of third-party payment accounts is strictly prohibited.
• For any issues with a deposit, please contact support within 24 hours.

4 Withdrawal & Cash-Out Policy

Your account must be fully verified before you can make a withdrawal from ak99. The minimum withdrawal amount is BDT 500 and the maximum is BDT 50,000 per day. Wagering requirements must be met before any bonus funds can be withdrawn.

Withdrawal requests are typically processed within 5 to 30 minutes. However, additional time may be required if an account is under verification or if suspicious activity is detected. VIP members receive priority withdrawal service.

• Withdrawals can only be made to the same payment method used for the deposit.
• If an account is terminated, any bonus balance will not be eligible for withdrawal.
• Withdrawals will be suspended if fraudulent activity is detected.
• It is your responsibility to provide the correct account number when making a withdrawal.

5 Bonuses & Promotional Offers

Ak99 bonus offers are subject to specific terms and conditions. Each bonus carries its own wagering requirements, which typically range from 5x to 30x the bonus amount. Funds cannot be withdrawn until the applicable wagering requirements have been met.

The welcome bonus for new members can only be claimed once. Any attempt to claim bonuses by creating multiple accounts from the same device, IP address, or payment method will result in all associated accounts being terminated.

• Not all games are eligible for bonus play — a specific list of qualifying games may apply.
• Bonuses will be automatically cancelled upon expiry.
• Only one bonus may be active at a time.
• ak99 reserves the right to modify or cancel any promotional offer at any time.

6 Gameplay & Prohibited Activities

All games on ak99 are conducted fairly and transparently. Our games are powered by internationally certified Random Number Generator (RNG) technology, ensuring unbiased outcomes. If a technical fault occurs during any game, the affected round will be considered void.

• The use of software bots or automated playing tools is prohibited.
• Collusion with other members is strictly prohibited.
• Exploiting any game vulnerability or glitch is strictly prohibited.
• Match fixing or any attempt to manipulate game outcomes is strictly prohibited.
• If such activity is proven, the account will be permanently closed.

7 Responsible Gaming

Ak99 believes gaming should always be a source of entertainment and enjoyment. We encourage all members to play responsibly. Each member can set their own deposit limits, loss limits, and session time limits.

If you feel that gaming is having a negative impact on your daily life, please contact our support team without delay. We can arrange a temporary or permanent suspension of your account.

• The platform is strictly off-limits to anyone under the age of 18.
• Do not use gaming as a way to solve financial problems.
• Take a break using the self-exclusion tool.
• For more information, please visit our Responsible Gaming View Page.

8 Privacy & Data Protection

Ak99 treats the protection of your personal data as its top priority. We secure all data using 256-bit SSL encryption. Your information will never be sold or transferred to third parties, except where required by law.

We only collect information that is necessary to provide our services. For more details on how your data is used, please see our Privacy Policy Read.

9 Account Closure & Termination

You may request to close your ak99 account at any time. Simply contact the support team and the process will be completed. Please withdraw any valid balance before closing your account.

Ak99 reserves the right to suspend or terminate any account for the following reasons:

• Registering with false information.
• Engaging in fraudulent or dishonest activity.
• Violation of these Terms and Conditions.
• If money laundering or illegal activity is suspected.
• Operating multiple accounts.

10 Limitation of Liability

Ak99 is not liable for any interruptions to gameplay caused by technical issues, internet disconnections, or other unforeseen circumstances. However, any transactions affected by a verified technical error will be reviewed and corrected where possible.

Ak99 is not directly liable for gaming addiction or financial losses. Members are solely responsible for their own decisions. We provide responsible gaming tools, but whether to use them is entirely up to each member.

11 Dispute Resolution

If a dispute arises, please contact our support team in the first instance. We will endeavor to resolve the matter within 48 hours. If a resolution cannot be reached through support, the case will be escalated to the management team.

In any dispute regarding game outcomes, our server logs will serve as the final and definitive evidence. Valid complaints will be resolved within a maximum of 7 business days.

12 Contact & Support

If you have any questions about these Terms and Conditions or need assistance, please get in touch with us. Our support team is available in English 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on the platform.
• Support Hours: Active 24/7.